What products do you sell?

We have a collection of signature candles, incense sticks, and candle accessories like metallic lid set and wick trimmer.

What are your candles made of?

Our candles are made of creamy coconut and soy blend wax, premium fragrance, and natural cracking wooden wick. We use natural ingredients
and recyclable materials for packaging. We also avoid using any harmful chemicals or additives in our candles.

Do you offer custom candle orders?

Yes, we’d love to hear what you're interested in and we’re always looking for new businesses such as weddings, events, and corporate gifts. Please contact us for more information (*a minimum case order is required).

Do you offer wholesale pricing?

Yes, we do offer wholesale pricing for bulk orders. Please
contact us for more information.

Do you offer free shipping?

We offer free domestic shipping on all orders over $50, and a flat rate of $6.95 shipping for orders under $50. For orders to Canada, we offer free shipping on orders over $120 CAD, or a flat rate of $18.99 shipping for orders under $120 CAD.

Where do you ship your products?

We ship to all 50 states in the US. We also offer shipment to Canada. Notice that buyers are responsible for any customs and import taxes that may apply. We will not be responsible for delays due to customs.

Please also stay informed about any developments regarding international shipping to other countries and regions in the future.

How long will it take to receive my order?

Please allow 1-3 business days for us to process your orders.  You will receive a shipment
confirmation email once your order has shipped containing your tracking number(s). For urgent orders, please contact us for an express shipment option.

What is your shipping and return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your candle, please refer to Refund policy and contact us on Instagram or email us through info@shencandleco.com, and we will be happy to help you resolve the issue!